About Us PURE Spares are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
Purley Radio Ltd T/A PURE Spares
PO Box 3201
Caterham
Surrey
CR3 4DA
Phone: 020-3909-4984
Email: sales@purespares.com
Making A Purchase Terms and Conditions of Sale

Interpretation

In these terms and conditions:

"PURE Spares" or "Service" means the on-line service provided by us through www.puredigital.com from time to time.
"Person" means an individual, or a body corporate or unincorporated, and "Persons" shall be construed accordingly.
"You" or "Your" means the Person using this site or named in the registration details (if any) accompanying these terms and conditions.
"Your Communications" means any communications received or sent by You through the Service including e-mails and other electronic messages.
"Your Material" means any material within the Service which originated from You through the Service.
"We" and "Us" and "The Company" means"PURE Spares".



Whilst this will improve and increase service levels you should note that all payments (and when appropriate, credits) are being processed by PURE Spares . It will therefore appear on your card issuer's statement as Simply Radios

In order for this to be carried out you will be transferred from www.pure.com to the PURE Spares website and onto their secure servers to process all delivery and payment information. Any queries on this secure site should be directed to sales@purespares.com or the webshop helpline at 020-3909-4984.

Introduction

Please read the terms and conditions set out below. When You access this site for the first time You agree to be bound by all terms and conditions for the use of this Service. We may vary the terms and conditions for the use of this Service from time to time by posting revised terms and conditions on the site. It is Your responsibility to check whether the terms and conditions have been revised. Your use of this service after the date on which we post the revised terms and conditions shall be deemed to constitute Your acceptance of the revised terms and conditions.

If You do not agree to be bound by these terms and conditions You must stop using this site immediately.

Our Contract

You will have an opportunity to check and correct any input errors in your order up until you submit your order (by clicking the Submit Order button on the Submit Order page). After submitting an order to us we will give you an Order Reference Number and details of the products you have ordered. We will send these details to you in an e-mail. Please note that this e-mail is an acknowledgement, not acceptance of your order. We may decline all or part of your order for any reason, in which case We will contact you to confirm our actions.
When deciding whether or not to accept your order we may use certain information about you, including any credit checks on your payment method as appropriate. This helps to protect you and us against fraudulent transactions. We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method. Data regarding your card and related card-holder address details will be passed between Us for the purposes of checking for fraudulent transactions.

Prices and Payment

All prices and charges on this site are shown in UK pounds sterling. They include any VAT payable (if you are ordering from a country where VAT is not applicable then this will be amended on the order confirmation page), but exclude delivery charges (delivery charges will be shown on your order confirmation page).
The total cost of your order will be the price of the products you order plus the applicable delivery charge. All these will be set out clearly in your Shopping Basket before you submit your order.
We try very hard to ensure that all information on this site is accurate. However, just occasionally, an error can occur. If we discover an error in the price or description of a product you have ordered, we will tell you and ask you whether you wish to continue with your order or cancel it.
We accept payment by Mastercard, Visa, Delta, Switch. Payment is deducted when we process your order.

If your card account is in a currency other than UK pounds sterling then your final charge will depend on the current rate of exchange and any other appropriate charges levied by your card issuer. These are out of the control of PURE Spares.

Delivery

Delivery by post (Royal Mail) will normally take 2-5 working days. However we must allow 10 working days before we consider the order as lost.

Delivery times for courier shipments will be Monday to Friday, 9am to 5.30pm. In the interests of keeping your delivery costs to a minimum we are unable to offer more precise time-frames than this. We will, however, deliver to your workplace or other nominated address in the interests of easing this process.

Missing, Damaged or Incorrect Orders
We try very hard to ensure that you receive your order in pristine condition. If you do not receive all your products, please check that they have been despatched by contacting our webshop helpdesk at 020-3909-4984 or sales@purespares.com. In the unlikely event that a product arrives damaged or faulty, you should also contact this number and they will explain what steps should be taken. These steps are also described further down in these Terms and Conditions. If an order is deemded to have been lost in transit a replacement will only be sent free of charge if the delivery address was correctly entered at the time of order.

Please note: Notification of any missing goods must be made within 14 days of order date.

Backorders
We endeavour to keep product stocked to a level where we are able to ship on receipt of order. Stock levels will be indicated to you while you are placing your order. However, we may have to leave your requirements on backorder should we have sold through on stock lines or in the unlikely case of a stock discrepancy. If this is the case then the whole order will be held back until the appropriate product is in stock in our warehouse. We anticipate delays of no more than 28 days. Should this be exceeded then you will be contacted to see what action you wish to take - i.e. whether to cancel, amend or continue with your order. We shall keep your credit/debit card details on record for 45 days for the purposes of being able to fulfill your order without re-contacting you when stock is delivered.

Order Cancellations
You can cancel your purchase at any time either before or up to 7 working days after delivery:

Before delivery: Please contact the help desk at 020-3909-4984 or sales@purespares.com. You will need to have your order reference to hand in order to help on this matter. The helpdesk staff (or an e-mail response) will confirm cancellation.
After delivery: Please contact the help desk at 020-3909-4984 or sales@purespares.com to notify us of your wish to cancel. We must have an official request to cancel in writing, either by fax, e-mail or letter. You must include the order reference, order details and what you wish to return. Following receipt of your request to cancel, you will be given a reference number to include on your return paperwork and an address to return the product to. Return of the product is at your cost,. When the product is received (and reliant on passing inspection) then you will receive credit in full to the value of your original order (including our outbound shipping charges but not your return shipping costs).

*Return requirements: Your product must be complete and in 'as new' condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product in any way). It should be returned with the original box, packing and accessories. Pre-recorded videotapes, DVDs, CDs, minidiscs and other software must be sealed. Any 'Free Gifts' received with the product must also be returned. Where these requirements have not been met then the total you will be credited may be affected. You will be contacted should this be the case.

Return of Goods

Should you wish to return your product for credit, then please contact the help desk at 020-3909-4984 or, to notify us of your faulty product. You must have your order reference to hand.

Please note the return requirements above, failure to follow this may affect how much you are credited.


Should you wish to return a faulty product after 14 days from delivery you are entitled to a refund within 28 days. After this period (but within the warranty period) we must be given fair chance to repair or replace the faulty product.

Please note the return requirements above, failure to follow this may affect how much you are credited.

Incorrect Product received:
Should you receive incorrect products from that which you had confirmed as being ordered then please contact the help desk at 020-3909-4984 or sales@purespares.com, to notify us of this.

We will arrange the collection of the mis-shipped products and ensure that the correct order and product is sent out to you as soon as possible. If the item is small then you can return via Royal Mail and we will refund the postal charge.

Order confirmed as shipped but not received:
Should you have shipment of your order confirmed but not receive a delivery then please contact the help desk at 020-83909-4984 or sales@purespares.com, to notify us of this.

We will investigate the shipment, track it where possible, and on completion of this investigation either provide appropriate proof of delivery or ship out a replacement order.

This guidelines do not cover faults caused by accident, neglect, misuse or normal wear and tear.

THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS

Liability
In performing any obligation under this terms and conditions of use policy, our duty is only to exercise reasonable care and skill of a competent on-line Service provider.

We shall not be liable for any damages, including without limitation, indirect or consequential damages, howsoever arising out of your use of this site or in respect of any of your actions or omissions taken in reliance on any of the advice or information contained on this site or any site to which this site is linked.

We are not liable for any failure to perform any of our obligations under these terms and conditions caused by matters beyond our reasonable control.

Third party sites
Any hypertext links this site contains to sites that are not operated by us or by our associated companies are not controlled by us and as such we are not responsible for their content. Our inclusion of hypertext links to such sites does not imply any endorsement of the material contained on the sites or of the owners.

Log files
Like most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.

Intellectual property rights
All rights, including copyright, in the content of these web pages from time to time are owned or controlled for these purposes by PURE International or Purley Radio Ltd T/A PURE Spares.

All trade marks, names, and logos are the proprietary marks of us or of our associated companies. Marks identifying third parties are owned or licensed by those third parties or their associated companies. Nothing in these terms and conditions in any way confers on You any licence or right under any trade marks, names or logos.

Assignment
You are not allowed to transfer or attempt to transfer this agreement in whole or in part to any other Person.

Matters beyond our reasonable control
If We are unable to provide this Service because of something beyond our reasonable control such as technical failure, lightning, flood, or exceptionally severe weather, fire or explosion, civil disorder, war, or military operations, natural or local emergency, anything done by government or other competent authority or industrial disputes of any kind (whether or not involving our employees), We will not be liable for this.

Jurisdiction
These terms and conditions and all transactions relating to this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.

Additional terms and conditions may apply for prize competitions, pre-release orders and our added value services and offers. If so, you will be alerted to them at the relevant juncture.

These terms and conditions only cover the Imagination Technologies Ltd website and the order processing section for Imagination Technologies hosted on The PURE Spares website. Any other websites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply.

PURE Spares is a trading name of Purley Radio Ltd, their registered offices are PO Box 3201, Caterham, CR3 4DA. 546276 VAT No. GB 217 820 473.

Thanks for reading the Terms and Conditions.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Privacy Policy What type of information is collected from you?

In running and operating the business, we may collect and process certain data and information relating to you and your use of this site. Your privacy is important to us and we confirm that we will never release your personal details to any third party for their mailing or marketing purposes. The data that we collect is detailed below:
* Information you provide in order to enter a competition or promotion via the site, complete a survey, or if you report a problem with the site.
* Details of visits to our website and the pages and resources that are accessed, including but not limited to, traffic data, location data and other communication data that may assist us in understanding how visitors use the website. This may also include the resources that you access, and information about where you are on the internet including the domain type, IP address and URL that you came from. This information is collected and used for our internal research purposes and to improve our customer service.
* The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. This information is recorded and sent to third-party processors for the purposes of data analysis, to improve our marketing efforts and for targeting specific services and products.
* Information you provide to us by sending us a message through our website and information provided to us when you communicate with us electronically for any reason. If you contact us, we may keep a record of your email and other correspondence.
* Information that you provide us as a result of filling in forms on our website, such as registering for information or making a purchase.
If you make a purchase from us, your card information is not held by us, it is collected by our third-party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions..

IP Addresses
We may collect information about your computer, including but not limited to (where available), your IP address, operating system and browser type for administration purposes and to produce internal reports. This is statistical data relating to a web user's browsing actions and patterns and does not specifically identify you as an individual.
How is your information used?
We may use your information:
* to ensure that the content on the site is presented in the most efficient way for you and the computer that you are using;
* to enable you to participate in interactive features of the site;
* to provide you with information relating to our website, product or our services that you request from us;
* to provide you with information on other products that we feel may be of interest to you in line with those you have previously expressed an interest in via our website;
* to process a puchase you have made;
* to meet our obligations arising from any contracts entered into by you and us;
* to seek your views or comments on the services we provide;
* to notify you about any changes to our website, including improvements, and service or product changes;
* to send you communications which you have requested and that may be of interest to you.
* for our internal purposes including statistical or survey purposes, quality control, site performance and evaluation in order to improve our website;
* to administer this website; and

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?
We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf:
We may pass your information to our third-party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process payments and send you email). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond Purley Radio Limited T/A PURE Spares for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

Third Party Product Providers we work in association with:

When you are using our secure website your purchase is processed by a third-party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we're under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

How Do I opt out?

You have a choice about whether or not you wish to receive information from us. We will not make contact with you unless you have opted in. If then, you no longer want to receive direct marketing then you can change your preferences or completely unsubscribe in one of two ways:
* Click the 'unsubscribe' or 'change preferences' link at the bottom of marketing emails sent to you

We will not contact you for marketing purposes by post, email, phone or text message unless you have given your prior consent.

Your Rights

The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: sales@purespares.com, or write to us at: Pure Spares, PO Box 3201, Caterham, CR3 4DA

You have the right to ask for a copy of the information Purley Radio Limited Limited hold about you, write to us at: and we will contact you to arrange proof of identity and provide the information once these checks have been carried out.

Security precautions in place to protect the loss, misuse or alteration of your information:

When you give us personal information, we take steps to ensure that it's treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with 256 Bit encryption on SSL across the entire website. When you are on a secure page, a lock icon will appear in the address bar of modern web browsers such as Microsoft Edge and Google Chrome.

Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Use of 'cookies'

Like many other websites, our websites uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. Cookies are sometimes used to improve the website experience of a visitor to a website. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to pre-fill some information on forms and to enable us to see what people view on the website and for how long. The use of cookies enables us to improve our website, deliver effective marketing and offer a more personalised service.

We may also use the cookies to gather information about your general internet use to further assist is in developing our website. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive and then stored there and transferred to us where appropriate to help us to improve our website and the service that we provide to you.

It is possible to switch off cookies by adjusting your browser preferences or using a dedicated browser extension.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you were referred to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third party site.


Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union ("EU"). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you're agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

Third Party Processing

Purley Radio Limited utilises the services of third party organisations to process your personal data. As the data controller, Purley Radio Limited determines the purposes and means of the processing of your personal data. Where your data is processed by any third party on behalf of Purley Radio Limited, that third party is a processor under the GDPR. We confirm that we take steps in order to ensure that this data is processed lawfully under the law in accordance with each agreement that we have in place with each processor.
If you wish to see all third-party processors, please email sales@purespares.com and we will promptly send you a current list.